Return & Refund Policy

Last Updated: 15th Dec, 2024

At Zofanso, customer satisfaction is our priority. We strive to ensure that every order meets your expectations. If you are not fully satisfied with your purchase, our return and refund policy is designed to keep the process simple and transparent.

Return Policy

• Customers may request a return for eligible products within the applicable return window mentioned for Food Ordering only if found the Food Package is spoiled after providing a valid or authentic Image via Zofanso Chat Support.(In Case of Food Orders)

• Items must be unused, undamaged, and returned in their original packaging.(In Case of Grocery Orders)

• Certain items, such as perishable goods or customised products may not be eligible for return, unless received in a damaged or incorrect condition.

Certain Cases

• Once the returned item is received and inspected, the refund will be initiated.

• Refunds will be processed to the original mode of payment used during checkout.

• The refund amount will be credited within 3 to 5 working days after successful approval of the return.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact our Zofanso support team immediately. We will arrange a replacement or refund as per your preference.

REFUND POLICY

Zofanso by Safemaxx Deliv can cancel any order at any time due to the food/product's unavailability, out-of-coverage area, and any other unavoidable circumstances, and the concerned team will manage customers' refund for the cancelled orders.

Our Other cancellation terms are as follows;

If you wish to cancel your order, a cancellation fee of 5% of the total amount will be deducted from your refund. This fee covers the payment processing charges incurred by us.

At Zofanso by Safemaxx Deliv, we are committed to providing our customers with the best quality products and services. If for any reason you are not satisfied with your purchase, we are happy to assist you with a refund or exchange, based on the following terms and conditions:

1. Eligibility for Refunds

We offer a full refund for products purchased directly from our official website/App www.zofanso.com or Android or iOS App platform only,

• On the basis of the Chat Support and Food Images provided by Customers in Chat support or in case of Payment failure where money is deducted at the customer end and credited to Zofanso Payment Gateway providers like Razorpay and Paytm PG.
• To be eligible for a refund, the item must be in its original condition, and in the original packaging, in case the customer refuses to accept the order.
• In case, The Order is not able to deliver and the Customer has made an online payment for the particular Order ID, on the basis of the ORDER ID Zofanso will initiate the Refund in the source account of the Customer.
• In case, Zofanso receives an Order and the merchants or Zofanso Restaurant Partner is Closed due to any reason, the customer will get a full refund if they have Paid Online for the order.
• Zofanso will initiate only a partial refund if the food or item is found Mismatched with the ORDER ID, and If the item got spoiled or Over Baked or Overcooked or not able to eat, in such case the customer can initiate chat support and ask for support and in the support they can provide the Food Images for the purpose of validation with restaurants.
• In case of a defective or damaged product, a full refund will be provided. Please contact us within 24 hrs of receiving the Orders.

2. Refund Process

• To initiate a refund, please contact to our customer service team at email help@safemaxxdeliv.com or Customer Support No: 011 69269610, providing your Order ID, details of the issue, and any supporting photos (in case of damaged foods or any product-related order ID).
• Upon approval, you will receive instructions on how to return the product. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., an incorrect or defective item).
• For a refund paid through online mode, a cancellation fee of 5% of the total amount will be deducted from your refund. This fee covers the payment processing charges incurred by us.
• Refunds will be processed within 2-3 business days after we receive the returned product. The refund will be issued to the original payment method used for the purchase.

3. Exceptions

• If Products marked as "final sale" or "non-refundable" are not eligible for refunds.
• Opened or Used Products: We cannot accept returns or issue refunds for products that have been opened, used, or tampered with in the food or item packaging.
• A refund will not be issued if the product has a Notification of "Non-Returnable" items.

4. Exchanges

• Exchange of the product services is only applicable to Zofanso Grocery, (wouldn't be applicable to Zofanso Food) If you wish to exchange a product, please follow the refund process and place a new order for the desired item.
• Exchanges are subject to product availability.

5. Late or Missing Refunds

• If you haven't received your refund after the processing time, please check your bank or credit card account. If no refund is found, contact us via customer support email at help@safemaxxdeliv.com or Customer Care at 011-69269610 for assistance.

We appreciate our business and are committed to ensuring your satisfaction with every purchase with Zofanso by Safemaxx Deliv.

• DISCLAIMER

The platform may be under continuous upgrades, and some functions and features may not be fully available or operational to users as well as restaurant merchants, and delivery partners.

Zofanso by Safemaxx Deliv does not warrant that You will be able to use the Zofanso by Safemaxx Deliv Platform and/ or will be able to provide the Delivery Services at all times or locations on the Zofanso by Safemaxx Deliv Platform or that the Zofanso by Safemaxx Deliv Platform and the Platform Services will be uninterrupted or error-free or that the defects will be capable of being corrected by the Zofanso by Safemaxx Deliv in a timely routine. The Platform Services, Zofanso by Safemaxx Deliv Platform, Device, the output generated therefrom, and all other technologies developed by Zofanso by Safemaxx Deliv are provided to you on an “AS IS'' and “AS AVAILABLE” basis, and Zofanso by Safemaxx Deliv specifically disclaims all warranties and indemnities, express, implied or statutory, including without limitation any warranty of merchantability, fitness for a particular purpose, accuracy, completeness, or any other warranty arising from the course of performance or course of dealing.

For your information, the Zofanso App is a Brand product and services offered by Safemaxx Deliv.

Contact Us

• If you have any questions about our refund policy or need assistance with your return or refund request, please don't hesitate to reach out to us at:

• Email: help@safemaxxdeliv.com, or compliance@safemaxxdeliv.com
• Customer Support: 011-69269610

Zofanso by Safemaxx Deliv

GSTIN No: 09CMLPM0188C1ZY

FSSAI Central License No:  12723999000191

UDYAM Reg. Number: UDYAM-UP-28-0114521

Dun & Bradstreet D-U-N-S® Number: 756085538